MEIRELES CLEANING SERVICES - POLICIES
Last Updated: May 2026
1. PRIVACY POLICY
We respect your privacy. Your personal information, address, and access details are kept strictly confidential and never shared with third parties. We use your information only to schedule, communicate, and provide our cleaning services.
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2. SCHEDULING POLICY
We schedule all cleanings by appointment only. Recurring clients have priority scheduling. One-time and deep cleanings are subject to availability. All times are estimated arrival windows, not exact start times.
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3. PAYMENT POLICY
Payment is due upon completion of each cleaning.
We currently accept Cash and Zelle only.
Zelle payments must be sent to the number provided at booking on the day of service. If a Zelle payment is returned or sent to a wrong number, a $35 processing fee may apply. Late payments may be subject to a fee.
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4. CANCELLATION & RESCHEDULING POLICY
We kindly ask for at least 48 hours notice to cancel or reschedule.
Cancellations with less than 48 hours notice will be charged 50% of the scheduled service.
No-shows or cancellations with less than 24 hours notice will be charged 100% of the scheduled service.
This policy allows us to keep our team working and respect our waitlist.
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5. HOME ACCESS POLICY
Client is responsible for providing access to the home at the scheduled time via being home, lockbox, garage code, or key.
If we cannot access the home at the scheduled time and cannot reach you within 15 minutes, a 100% trip fee will apply.
We are not responsible for alarm codes not provided or for access information that is incorrect.
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6. PET POLICY - APPROVED BY ZOE
Please inform us of any pets in the home.
Pets must be secured or in a separate area during the cleaning for their safety and our team's safety.
We love pets! However, we are not responsible for accidents, injuries, or pets escaping from unsecured doors or windows opened by the client prior to our arrival.
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7. PRODUCTS & SUPPLIES - GOLD EXPERIENCE
We use our exclusive professional-grade Gold Experience products, including our signature White Tea scent, and professional equipment.
We bring everything needed. Client may request scent-free service or specific products - please note this in your Client Profile.
We are not responsible for surfaces damaged by pre-existing conditions, improper installation, or wear and tear.
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8. CLIENT RESPONSIBILITIES
To allow us to deliver the Gold Standard, please pick up personal items, toys, clothes, and valuables from floors and surfaces before our arrival.
We are not responsible for items left on the floor, money, jewelry, or items left in areas to be cleaned.
Please inform us of any areas or items you do not want cleaned.
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9. SCOPE OF SERVICE & ADD-ON SERVICES
Our standard cleaning includes tasks as outlined in our What's Included List.
The following are considered Add-On Services and require extra time and an additional fee. They must be requested at least 48 hours in advance and are subject to availability:
- Inside refrigerator
- Inside oven
- Inside cabinets / drawers
- Interior windows (inside glass only)
- Laundry, dishes, organization
WINDOW POLICY: We clean interior glass and interior window sills only as an Add-On. We do NOT clean exterior windows, exterior glass, or exterior window sills/ledges. Exterior windows require special equipment and are not included for safety reasons.
BASEMENT POLICY: For health and safety reasons, we only clean FINISHED basements (with finished flooring, walls, and ceiling). We do NOT clean unfinished basements, crawl spaces, or areas with exposed concrete, heavy dust, or mold risk due to severe allergies.
We cannot guarantee same-day Add-Ons if not pre-booked.
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10. EXCESSIVE CONDITION & EXTRA TIME POLICY
Our pricing is based on a home in average, lived-in condition.
If upon arrival the home requires significantly more time due to excessive clutter, heavy buildup, hoarding conditions, or tasks outside our standard scope, we will notify you right away.
We may provide the option to add extra time at our hourly rate or to reschedule the service after the home is picked up. We reserve the right to adjust the service, modify the checklist, or apply an additional fee to ensure our team can deliver the Meireles Gold Standard safely and on schedule.
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11. TERMS & AGREEMENT
By booking a service with Meireles Cleaning Services, you agree to the terms and policies outlined in this Service Agreement.
This agreement may be updated at any time. Continued service constitutes acceptance of any updates.
Thank you! We appreciate your trust.
MEIRELES CLEANING SERVICES
Homes Cleaned With Love - Approved by Zoe